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Privacy Policy

As of May 2018, GDPR has brought in legal protection for personal information. This tells you what personal information we gather via our website and in person, why we do this, and what your rights are.

Company name: Manchester Wellbeing Rooms CIC
Directors’ Name/Identity: Jane Bartholomew, Annoushka Deighton, Rebecca Heazell
Directors’ Contact Details: Telephone No: 07519642684 (Jane) 07982421084 (Annoushka) Address: Manchester, England
Data Controller Contact Details: As above

Privacy Policies for Individual Therapists:

The Directors have ensured that all Therapists practicing at the Manchester Wellbeing Rooms have Privacy Policies that adhere to the required standards. These will all be available on their websites or on request.

The Purpose of Processing Client Data
In order to give professional Complementary Therapy treatments, sessions and programmes we will need to gather and retain potentially sensitive information about your health. We will only use this information for informing Reflexology, Acupuncture, Nutritional Therapy and Healthcare programmes and associated recommendations concerning aspects of health and wellbeing which we will offer to you.

Lawful Basis for holding and using Client Information
As full members of the Association of Reflexologists/The British Acupuncture Council and BANT we abide by the AoR, the BAcC and the BANT Code of Practice and Ethics. The lawful basis under which we hold and use your information are our legitimate interests i.e. our requirement to retain the information in order to provide you with the best possible treatment options and advice.
As we hold special category data (i.e. health related information), the Additional Condition under which we hold and use this information is: for us to fulfil our role as health care practitioners bound under the AoR and the BAcC Confidentiality as defined in the AoR Code of Practice and Ethics and the BAcC Code of Practice and Ethics.

What information we hold and what we do with it
In order to give professional reflexology/acupuncture/ Nutritional Therapy sessions, we will need to ask for and keep information about your health. We will only use this for informing reflexology/acupuncture and Nutritional Therapy and any advice we give as a result of your appointment. The information to be held is:


  • Your contact details

  • Medical history and other health-related information (which we will take from you via an on line consultation form) - If you are not happy to do this, the information can be taken at the first consultation.

  • Treatment details and related notes (which we will take after each consultation)

We will NOT share your information with anyone else (other than within our own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent. It may be helpful for your treatment for us to share your information with: Other therapists that you wish to be involved in your care, under instruction from you.

How Long we Retain Your Information for
We will keep your information for the following period of 7 years after the last treatment as required by our insurance. Children records will be kept until the child is 25 years old, or 26 if the child was 17 years old when treated, according to law. Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. We will contact you using the contact preferences you give us in relation to:

  • Appointment times

  • Reflexology/Acupuncture/Nutritional or programmes of Healthcare information or information related to your health.

  • Your Rights

  • GDPR gives you the following rights:

  • The right to be informed: To know how your information will be held and used (according to this notice).

  • The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

  • The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

  • The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you

  • The right to restrict processing of personal data:. You have the right to request limits on how your therapist uses your personal information

  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

  • The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

  • Rights in relation to automated decision-making and profiling. • The right to lodge a complaint with the Information Commissioner’s Office:

  • To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at:

If you wish to exercise any of these rights, please use the contact details given above. If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:

Please note:
• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

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